Aimsun wants to offer users a safe and a reliable browsing experience, therefore the company has implemented this Privacy Policy, which satisfies the security measures required by the General Data Protection Regulation 2016/679 (GDPR) of April 27, 2018, concerning the protection of natural persons with regard to the processing of personal data and on the free movement of data (GDPR), repealing Directive 95/46/EC. Aimsun aims to guarantee the privacy of users and to be transparent with the use of personal data.
The company that owns this website has the following contact and administrative details:
Aimsun SLU
VAT registration number: ES B-61504775
Address: Ronda Universitat, 22B, 08007 Barcelona, Spain
E-mail: info@aimsun.com
Phone: +34 933 171 693
As this corporate website applies to the Spanish parent company, so it also applies to its affiliates and branches established in the UK, France, the United States, Australia and Singapore; likewise, as the Privacy Policy applies to the Aimsun parent company, it also applies to all of its affiliates and branches.
If users require any information in relation to this privacy policy, they can contact Aimsun by writing to the addresses indicated above.
a). – Through corporate emails
Users can write to the company or request the necessary information to clarify doubts related to its services, to the operation of this website or this privacy policy. Depending on the type of information they require, they may write to:
info@aimsun.com (for general doubts and inquiries, and topics related to data protection);
support@aimsun.com (for issues or errors related to product and services support);
jobs@aimsun.com (for job applications or topics related to employment);
press@aimsun.com (for media and communications enquiries);
events@aimsun.com (for issues related to seminars, conferences and trade fairs)
accounts@aimsun.com (for queries related to finance and accounting)
purchasing@aimsun.com (for service provider payment processing)
b). – Through the download form for the free trial version
In the form to be completed by users who wish to download the trial version of Aimsun’s software, users must introduce their personal data in the enabled fields. There, the User will introduce the following required data: first name, last name, organization, country, phone number and e-mail address.
Through this form, Users can also opt to receive commercial information from the company, in which users will be informed about news, promotions, and other information of interest regarding for example, trade conferences where Aimsun may be attending.
If users do not want to receive these commercial mails, they simply decline to check the option “I want to receive commercial information” in the form. On the other hand, if users want to receive this information but later wish to unsubscribe, they can contact the company through the channels established in Section 6, which Users will be informed of in all commercial mail that they receive.
c). – Through social networks
Aimsun can collect users’ personal data through their user profiles on social networks where the company has corporate profiles. These are detailed in Section 9 of this policy.
d). – Through the Newsletter
Aimsun may collect information about you via your subscribing to the company’s Newsletter. In the subscription form you must provide your e-mail address, first name, last name and the company for which you work.
e). – Through the Student License application form
In the form to be completed by users who wish to apply for the free Aimsun Next Student License, the User must introduce their personal data in the enabled fields. There, the User will introduce the following required data: first name; last name; academic institution and department; their university street address, city, state/province, country and ZIP code; their personal university e-mail address; their professor’s first and last name and position; their professor’s university contact email. Users are also required to upload some proof of current enrolment, such as an official letter or certificate.
Users are asked to read and agree to the Privacy Policy and to the Terms and Conditions of use for the Student License.
f). – Through the Postgraduate License application form
In the form to be completed by users who wish to apply for an Aimsun Next Postgraduate License, the User must introduce their personal data in the enabled fields. There, the User will introduce the following required data: salutation; first name; last name; academic institution and department; university address; personal university contact e-mail; level of study (Master’s or PhD); phone number; country; degree title; thesis or doctorate title; the main software features they require; a paragraph describing their research goal and its relevance to Aimsun software; estimated thesis delivery date; name, title and university email address of their supervisor; any extra comments. Users are asked to read and agree to the Privacy Policy.
g). – Through the Research License application form
In the form to be completed by users who wish to apply for an Aimsun Next Research License, the User must introduce their personal data in the enabled fields. There, the User will introduce the following required data: salutation; first name; last name; academic institution and department; university address; country; personal university contact e-mail; level of research (postdoctoral, professor, head of department); number of Research Licenses required; interest in Classroom License, and any extra comments. Users are asked to read and agree to the Privacy Policy.
h). – Through the Aimsun Next Viewer application form
In the form to be completed by licensed Users who wish to apply for the free Aimsun Next Viewer, the User must introduce their personal data in the enabled fields. There, the User will supply the following required data: their own first name; last name; organization; organization street address, city, state/province, country and ZIP code; their professional e-mail address. The User is also requested to supply the following details of the person to whom Aimsun Customer Service needs to send the Aimsun Next Viewer license: First name; last name; organization; organization street address, city, state/province, country and ZIP code; and professional e-mail address. Users are asked to read and agree to the Privacy Policy in the form. The end user of the Viewer is subsequently informed of the request made on their behalf via an automatically generated email and asked to read and agree to the privacy policy by clicking on a link.
i). – Through the registration form for courses or events organized by Aimsun
Aimsun gathers the data supplied by the User in the registration forms for course and events in order to process the User’s registration, and send out the corresponding invoice and attend to any questions that the User may have regarding the course or event. The required fields are: the event they are interested in, their own first name; last name; organization; country, city, postcode, street address; invoicing email address; and VAT number. The User is also requested to supply the following details of the event attendee: First name; last name; organization; telephone; and attendee e-mail address. Users are asked to read and agree to the Privacy Policy in the form.
j). – Through the registration form for webinars organized by Aimsun
Aimsun gathers the data supplied by the User in the registration forms for webinars in order to process the User’s registration, and attend to any questions that the User may have regarding the webinar. The required fields are: the event they are interested in, their own first name; last name; and email address. Users are asked to read and agree to the Privacy Policy in the form, and are given the option to agree to receive the Aimsun monthly newsletter.
h). – Through the webshop. If the User purchases a training course or ticket to an event or some other service online via the Aimsun website, Aimsun will store the User’s payment instrument in a Payment Card Industry Data Security Standard (PCI DSS)-compliant environment provided by the Solution Operator (PAN Vault). See the Terms and Conditions for more information.
The purpose of data collection in all the sections mentioned previously is to maintain direct and personalized contact with users. In this way, Aimsun will use personal data to answer any question or information users may require, to manage requests and to guarantee an experience that respects the highest standards.
The email that users provide when writing emails to Aimsun corporate email addresses, or the personal data that they provide through the contact form, will be only used to send information related to doubts or concerns that the users may have.
In no case will users receive information from third parties without having been informed and having granted their express prior consent, thus ensuring compliance with the parameters of European regulation.
Aimsun may also process personal data for advertising and commercial prospection purposes if users expressly give their consent at the relevant moment.
Aimsun informs users that the personal data they provide will be processed for the purposes set out in Section 1. Here, in detail:
1. To attend and resolve requests or enquiries.
2. To inform about news related to Aimsun.
3. To send information that could be of interest to users.
4. To notify regarding promotional agreements that Aimsun has negotiated with companies, professionals and/or collaborating associations in order to offer users certain functionalities additional to any Aimsun products or services that they have already acquired.
5. To allow access to registration options by previously accepting the terms and conditions.
Aimsun informs its Users that: (i) Personal data will not be used for purposes other than to carry out the treatment to which express consent was given at the time, or for what is established in this policy on Aimsun’s part; (ii) All their information is stored on an independent secure server.
Aimsun also warns its Users that the information they provide through the website may reveal or allow others to deduce their nationality, ethnicity, gender, age or other aspects of their private life. In this way, by providing this information in a totally voluntary way, users are expressly and voluntarily accepting this Privacy Policy.
Aimsun will not provide the personal data of users to third parties. If Aimsun wishes to do so, Users will be informed in advance and full consent will be requested.
However, in cases where Aimsun has an official distributor in the area (official distributors are listed on the company website), Aimsun may put them in contact with users. Aimsun will simply pass on the users’ contact details to the relevant distributor with no implication that the user is obliged to enter into any contract or exclusivity with respect to that distributor.
In compliance with the requirements established in the GDPR and in accordance with the provisions of Aimsun’s internal policies, every time users send personal data they must give their express consent by clicking on the box that appears at the bottom of any form where personal data is collected.
When users write to Aimsun by email or any other enabled form for specific functions of the website, they will be expressly accepting that Aimsun can collect personal data for the purpose or request that Users have indicated. When users fill out the form and accept the conditions set forth, they are freely and unequivocally manifesting an agreement to the processing of personal data.
Users guarantee that the personal data provided to Aimsun is truthful and that they are responsible for communicating any changes in their personal data to the company.
The acceptance of users’ personal data that is treated with the purposes referred to in this Policy is always revocable without retroactive effects in accordance with the provisions of the current legislation.
Aimsun informs users that if they act on behalf of a legal person or as an independent professional, they will authorize Aimsun to send them information associated with the contracted services, or commercial information, at the appropriate moments by the acceptance of this Privacy Policy.
Thus, when users register or request any information related to Aimsun via the channels established in the website, users’ information may also be processed for commercial purposes and Aimsun may send electronic communications when users have authorized this action in the relevant moment.
GDPR has implemented legal guarantees that allow Users to exercise their rights and actions related to the processing of personal data.
Aimsun offers Users these legal guarantees. This means that at any time, whenever they deem it appropriate, Users can exercise their right to Access, Rectification, Cancellation, Opposition, Portability, Erasure and Restriction of processing by writing to the contact email enabled for the purpose by Aimsun: info@aimsun.com or by sending a request to Ronda Universitat, 22 B, 08007 Barcelona, Spain. In both cases it is mandatory to attach a copy of the passport or ID (User’s personal data), indicating expressly the request they’d like to make: access, rectification, cancellation, opposition, portability, erasure or restriction of processing.
It is important that Users bear in mind that information that they have shared with other Users could continue to be visible and that Aimsun is exempt of any responsibility for removing it.
In the same way, the company does not control the system of renewal of the search mechanisms of third parties, which may contain certain information regarding the public profile that has already been cancelled by Aimsun but that still appears on the Internet because of its own retransmission. In this case, Aimsun recommends that Users contact the person responsible for the platform in question to request cancellation or exercise their right to erasure.
By exercising this right, Users may find out which of their personal data is being processed by the company: its purpose, origin or possible transfer to third parties.
Users can modify inaccuracies or missing components in their personal data by specifying their desired modifications in the request.
Cancellation of users’ personal data when use is inappropriate or excessive.
Users can object to the non-processing of data in cases such as advertising and commercial prospecting activities or when such treatment is aimed at the adoption of a decision referred to them solely based on an automated processing of their personal information.
Users can receive their own personal data provided in a structured format, commonly used and machine-readable. They also have the right to transmit those data to another controller without hindrance from the controller until that moment.
Users shall have the right to request that the controller shall erase their personal data without undue delay. The controller shall have the obligation to erase this personal data without undue delay. For example: When Users withdraw consent given in the corresponding moment or the personal data was unlawfully processed.
Users shall have the right to obtain from the controller restriction of processing where one of the following applies:
(a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
(b) the processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
(c) the controler no longer needs the personal data for the purposes of the processing, but the data are required by the data subject for the establishment, exercise or defense of legal claims;
(d) the data subject has objected to processing pending the verification of whether the legitimate grounds of the controller override those of the data subject.
Aimsun has integrated a security system to guarantee the security of the company website that permits the maintenance of the confidentiality and integrity of users’ personal data sent or collected through the means mentioned in Section 1.
Aimsun also maintains the security levels of data protection required by the GDPR and has all the technical means necessary to prevent loss, misuse, alteration, unauthorized access and theft of the data provided by the User through the platform.
Users also understand and accept that security measures on the internet are not impregnable and therefore they are obliged to adopt the necessary security measures in trusting the veracity of the websites where they browse. Aimsun will always do its best to guarantee the privacy and security of Users’ data by being duly diligent and implementing the necessary measures.
The company inform Users that they will be solely responsible for the security measures they implement in relation to the protection of their personal data. Aimsun is not responsible for situations where users have not implemented expected security measures, nor for consequences or damages caused by third parties unrelated to the company, including unfortuitous cases and/or force majeure.
In accordance with the above-mentioned, the company cannot guarantee that unauthorised third parties may have knowledge of the class, conditions, characteristics and circumstances of the use that users make of the services offered on the Aimsun platform. However, as a measure, conditions and terms of use have been set forth in Aimsun’s Legal Notice.
Aimsun has a corporate profile on Facebook, LinkedIn, Twitter, Instagram, Yahoo Groups, Discourse, Youku, WeChat and YouTube social networks. The provisions of General Data Protection Regulation 679/2016 mean that the company is considered the “controller of the processing of Users’ personal data” due to the existence of such profiles in social networks and the fact that Users can follow the company and vice versa.
This also means that if users decide to join Aimsun’s corporate profile as a follower or by giving a “Like” to Aimsun’s content or profile, they accept this policy.
Aimsun guarantees confidentiality in the processing and compliance with their rights, always under the effects of the aforementioned Regulation.
Aimsun also informs users that social networks will be used to announce news or relevant information related to the services Aimsun provides or about topics that Aimsun considers interesting. Using the functionalities of these platforms, users may receive news with this type of information.
The company also informs users that there is no relation between Aimsun and platforms or social networks from third parties, so users should accept use policy and conditions when access. Aimsun is not responsible for the use or treatment of users’ personal data outside the strict relationship and provision of services indicated in this policy.
Aimsun uses third-party cookies for tracking and improving certain functionalities and services. To read Aimsun’s Cookie Policy, click here.
Aimsun reserves the right to modify this policy in order to adapt it to future legislative or jurisprudential developments, as well as to future uses that the company might make of Users’ personal data on this website. If this modification affects the Users in relation to the processing of their data, for example, because Aimsun plans to make an additional use of personal data that Users have not been informed of, then Aimsun would notify Users in advance.
Users are advised to read the Privacy Policy every time they access the Aimsun website.
This privacy policy is complemented by the Cookies Policy and Legal Notice associated with the Aimsun website.
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